Our Privacy Policy
We take your privacy seriously
Last Updated: June 20, 2025
Boutique Housekeeping ("we," "our," or "us") operates the website https://www.boutique-housekeeping.co.uk/ (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect information that we obtain from visitors and users of our Site. We are committed to protecting your privacy and handling your personal data in a transparent and secure manner, in compliance with the UK General Data Protection Regulation (UK GDPR).
1. Introduction and Our Role
This Privacy Policy describes how Boutique Housekeeping processes your personal data. When you visit our Site, interact with our services, or contact us, we collect certain information.
As the website owner, Boutique Housekeeping is the Data Controller of the personal data collected through this Site. This means we determine the purposes and means of processing your personal data.
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to offer our services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall. Wix.com acts as a data processor on our behalf, processing data according to our instructions and their own robust security measures.
2. Information We Collect
We collect various types of information from and about you when you use our Site:
a. Information You Provide to Us Directly:
This includes personal information you voluntarily provide when you:
Contact us through forms on our website (e.g., contact form, inquiry form).
Subscribe to our newsletter or other marketing communications.
Communicate with us via email, phone, or other means.
Request a quote or information about our services.
Apply for a job (if applicable, through a careers section).
The types of personal information you may provide include:
Name
Email address
Telephone number
Address (for service inquiries)
Details about your specific requirements
b. Information Collected Automatically (via Wix and Tracking Technologies):
When you visit and interact with our Site, Wix and third-party services integrated with Wix may automatically collect certain information about your device and Browse actions.
This may include:
Log Data: IP address, browser type, operating system, referring URLs, pages viewed, and the date/time of your visit.
Usage Data: Information about how you interact with our Site, such as clicks, scrolling, and time spent on pages.
Device Information: Type of device used, unique device identifiers.
Location Information: General geographical location (e.g., country, city) derived from your IP address.
c. Cookies and Similar Technologies:
Our Site, being a Wix-hosted website, uses cookies and similar technologies (such as pixels, web beacons, and local storage) to enhance your experience, analyze site usage, and for marketing purposes. Cookies are small pieces of data stored on your browser.
Wix uses different types of cookies:
Strictly Necessary Cookies: Essential for the Site to function correctly (e.g., security, network management, accessibility). These cannot be opted out of.
Functional Cookies: Enable enhanced functionality and personalisation (e.g., remembering your preferences).
Performance/Analytical Cookies: Collect information about how visitors use our Site (e.g., which pages are visited most often) to help us improve its performance.
Marketing/Targeting Cookies: Used to deliver relevant advertisements to users and to track the effectiveness of our advertising campaigns.
We also use third-party services on our Site that may place cookies, such as Google Analytics for website analytics.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site. For more detailed information on the cookies used by Wix, you can refer to Wix's own cookie policy. We also provide a cookie banner on our site to manage your consent for non-essential cookies.
To learn more about cookies visit All About Cookies.
The following links explain how to access cookie settings in various browsers:
To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.
3. How We Use Your Information
We use the information we collect for various purposes, primarily to provide and improve our services and to operate our business:
To Provide and Manage Our Services: To respond to your inquiries, provide quotes, schedule services, manage your account (if applicable), and fulfill our contractual obligations.
To Communicate with You: To send you updates, service-related notices, administrative messages, and respond to your requests.
For Marketing and Promotional Purposes: If you have opted-in, to send you newsletters, promotional offers, and information about new services that may be of interest to you. You can opt-out of these communications at any time.
To Improve Our Site and Services: To understand how our Site is used, identify trends, improve user experience, and develop new features or services. This often involves aggregated and statistical data that does not identify you personally.
For Security and Fraud Prevention: To protect our Site and users from fraud, unauthorized access, and other illegal activities.
To Comply with Legal Obligations: To meet our legal and regulatory requirements, such as tax and accounting obligations, and to respond to lawful requests from public authorities.
For Business Operations: For internal record keeping, administration, and general business management.
4. How We Store, Use, Share, and Disclose Your Information
a. Storage and Security:
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
b. Retention:
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
c. Sharing and Disclosure:
We may share your personal information with third parties in the following circumstances:
Wix.com: As our hosting provider, Wix processes data on our behalf as described above.
Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processors, marketing platforms, analytics providers (e.g., Google Analytics), and customer support services. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
Legal Requirements: We may disclose your information if required to do so by law, court order, or in response to a valid governmental request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
We do not sell your personal data to third parties.
5. International Data Transfers
Wix.com is a global company. Information collected through our Site may be stored and processed in any country where Wix.com or its service providers maintain facilities. This means your personal data may be transferred to, and processed in, countries other than the UK, which may have different data protection laws.
Wix ensures that any such international transfers comply with applicable data protection laws, for instance, by relying on adequacy decisions, Standard Contractual Clauses (SCCs), or other legally approved transfer mechanisms. By using our Site, you consent to the transfer of your information to countries outside your country of residence, including the United States, as described in this Privacy Policy.
6. Your Rights
Under applicable data protection laws, you have certain rights regarding your personal data. These rights may include:
Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure ( "Right to be Forgotten"): In certain circumstances, you have the right to request the deletion of your personal information.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain situations.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
Right to Object: You have the right to object to the processing of your personal information in certain circumstances, particularly where we process it based on our legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
Right to Lodge a Complaint: You have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been violated. In the UK, this is the Information Commissioner's Office (ICO).
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
7. Children's Privacy
Our Site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as quickly as possible. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.
8. Third-Party Websites and Links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your rights, please contact us.